DISH Network -- Troubleshooting

Customer Service
Overview

ClubDISH

Dish 500 Upgrade

Moving? Free and Easy!

Billing

Tech Support

DISH Broadcasts

Digital Transition

FAQs

My Account Log In

Experiencing technical problems? Try these simple troubleshooting tips first:

Reset your receiver
Resetting your receiver will fix the majority of issues you may be experiencing. To do this, press and hold the Power Button on the front panel of your satellite receiver for 10 seconds. Your receiver will then reboot. If not, try the additional tips below.

Check for anything that may be blocking your satellite signal (tree branches, snow, etc).

Make sure the receiver is continuously connected to a working phone line.

Watch for the remote control “low battery indicator” on your TV screen and be sure to replace the batteries in your remote control as necessary.

Check that your TV is set to channel 3 or 4. If your remote is identified by a blue number 2, also try channel 60 or 73.

If the equipment issues persist, visit the Tech Portal or call 1.800.333.DISH (3474)

Are you connecting Gaming Devices and Other Equipment? Click here for a list of contact information for various manufacturers.

Get DISH Network updates via email