DISH Network -- FAQs

FAQs
FAQ Overview

General Billing

Fees

Payment Methods

What is a Service Access Fee?
The Service Access Fee is a $5.00 monthly fee applied to all accounts that do not subscribe to one of our basic programming packages. The costs we incur to deliver specialty programming are far greater than what we pay for our basic packages. This small monthly charge allows us to provide specialty programming at a reasonable price.

Why does DISH Network charge a $5 leased receiver fee under the DISH’n It Up promotion?
DISH Network charges this fee for each receiver leased through the Existing Customer DISH’n It Up promotion. This fee helps cover the costs associated with broadcasting programming to you through the additional receiver.

Why does DISH Network charge an equipment rental fee under the Digital Home Advantage promotion?
A $5.00 equipment rental fee for the first receiver activated is included in the promotional base programming package price. An additional equipment rental fee of $5.00 per month will be charged to your account for each receiver activated beyond the first.

What is the procedure and cost of downgrading programming?
In order to remove or change programming, please contact our Customer Service Center at 1-888-284-7116. We are not able to remove or change services online or via email.

Please be advised that there is a $5.00 transaction fee for removing or changing (trading for a like-priced package) programming. The fee to remove or change adult programming is $10.00.

If you are participating in a promotion with a mandatory commitment period, you may incur a cancellation fee if your programming subscription drops below the minimum requirements. If you are an annual subscriber and change your programming within 30 days of the renewal period, we will gladly waive the $5.00 transaction fee.

For more information on the programming available, please click here.

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