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Billing

Can I stop receiving statements in the mail?

Yes, you may discontinue receiving your monthly statement in the mail. Simply log onto My Account and select the “Statement Preference” link in the Billing Summary section. You can view your current and previous billing statements online each month by selecting “View Bill” in this section. You may also select paperless billing on the front of the remittance slip that you return with your payment. If you are being billed by a third party, please contact them regarding your statement delivery options.

How are bills calculated?

Your first bill will arrive 5-10 days after installation. This bill covers your first two months of service. You won't receive your next bill until about 45 days after your first bill arrives; this and all other bills will be for just one month of service. After your second bill, each bill will arrive around the same time each month and be due on the same day of each month.

*If you signed up with a promotion that requires payment in advance, your first bill will be for one month of service.

*If you are billed by a third party for DISH Network services, the information above may vary.

View a sample first bill containing an explanation for each section of your DISH Network bill.

What are partial-month billing charges?

When you want to change your programming you don't have to go through the hassles of waiting until the end of your billing period. If you decide to change programming in the middle of your billing period you will receive “partial-month charges” on your next bill. This means that your account will be charged or credited from the day you make the change through the end of the current billing period. Since DISH Network does not issue an interim billing statement for each programming change, all changes will be reflected on your next billing statement.    

Where can I get online billing help?

Please Click here to visit our Billing Made Easy page. There you will see an example of the first bill that new DISH Network customers receive.

Click here to see an example of an existing customer's bill. You will also find a wide variety of billing information that may help answer your questions.

Why does DISH Network charge a receiver fee for my Standard or High Definition receiver?

The receiver fee for the first activated receiver on your account is included in your programming package price when you subscribe to qualified programming. An additional monthly receiver fee will apply for each receiver activated beyond the first: $7.00 per Solo receiver, $10.00 per Solo DVR receiver, $14.00 per Duo receiver, $17.00 per DuoDVR receiver.

What is a Service Access Fee?

The
is a $6.00 monthly fee applied to all accounts that do not subscribe to one of our basic
programming packages. The costs we incur to deliver specialty programming are far greater than what we pay for our basic packages. This small monthly charge allows us to provide specialty programming at a reasonable price.



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Fees and Disclosures

Receiver Family Monthly Fee for Each Receiver Beyond the First
DuoDVR Receivers $17.00
Duo Receivers $14.00
SoloDVR Receivers $10.00
Solo Receivers $7.00
  • Important Payment Information Your receiver is designed to provide a wide array of entertainment and information. To ensure the greatest level of service at all times, you will need to have your receiver connected to a phone line. Disconnection of the phone line may result in a reduction of programming opportunities.
  • Residential Customer Agreement All programming and other services that we provide are subject to the terms and conditions of the Residential Customer agreement, which was included with your satellite TV system and is also available upon request by calling 1-888-686-2388. Click here to view the Residential Customer Agreement.

Explanation of Fees

Returned Payment Fee$10.00

You will be charged a $10.00 returned payment fee, subject to applicable law, for payments returned by your bank. This fee is charged to the account when a customer's check is returned due to non-sufficient funds. This fee is also charged when a customer chooses to stop payment on a check, or if the bank account is not valid (not found). The fee will appear on your next billing statement.

Late Fee and Deactivation of Service$5.00

Automatically charged to the customer's account 30 days after the billing date if the bill has not been paid in full.The amount due must be paid in full each month. When mailing payments, please allow 7-10 business days for payment to reach us and be posted to your account. If payment is not received on or before the due date indicated on the statement, you will be subject to a $5.00 administrative Late Fee that will appear on your next statement. We do not extend credit to our customers, and the Late Fee is not interest or a finance, credit service or similar charge. Service may be deactivated for non-payment at our sole discretion. All outstanding balances, an amount equal to at least one month's advance charges, and a $20.00 reconnect charge must be paid before service will be reactivated.

Reconnect Charge $20.00

Charged and collected at the time a customer wants to restart services after a permanent disconnection (due to nonpayment). This fee will be collected up front at the time of restart.

Service Plan$6.00

Provides security on your DISH Network equipment. The Service Plan includes free shipping on replacement receivers and reduces the cost of each Technician Visit from $95 to $15. Technician Visits include visits to install new DISH Network equipment, visits associated with a move, and all other visits.

Change of Service Programming Charge - Regular Programming$6.00

Charged when removing or exchanging programming and the monthly rate drops or stays the same.

Change of Service Programming Charge - Adult Programming$20.00

Charged when any adult programming is removed or exchanged. This fee is applied regardless of the new monthly rate.

Service Access$6.00

Credit/Debit Agent Payment Handling $5.00

Charged when the customer calls to make a credit or debit card payment through a customer service representative. Waived with hardware payment. Waived with install/service call payment. Waived when adding programming (higher revenue). Waived at activation (or re-start). Waived if customer is forced out of the IVR when trying to make a payment. Waived when customer signs up for AutoPay.

Cancellation Fee - Varies based on Promotion

Charged when customers do not fulfill the commitments of the promotion they signed up for.

Pay-Per-View Ordering

Ordering through your Receiver $0.00
Ordering through www.dishnetwork.com $0.00
Ordering by talking to an Agent $5.00

Charged when customers orders a Pay-Per-View event. Customers can save money by connecting a phone line to their DISH Network receiver and using their remote control to order Pay-Per-View

Understanding Partial Charges

You will see a section on your bill called Other Charges and Credits if you have added and/or removed programming or services in the middle of your billing cycle. DISH Network bills one month in advance so recent changes are reflected on the statement under the Other Charges and Credits section.

Example for Removing Programming

HBO was removed on January 25th.

1 DISH Network bills one month in advance. This shows that HBO is removed next month.

2 This is the partial credit applied this month for removing HBO.

sample

Example for Adding Programming

HBO was added on January 25th.

1DISH Network bills one month in advance. This shows that HBO is added next month.

2 This is the partial charge applied this month for adding HBO.