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DISH Remote Access | DISH Network
What is DISH Remote Access?
DISH Remote Access offers you total access to your DVR anytime, anywhere so you can find, record and watch TV programs on any internet connected PC, Mac or iPhone.
How much does it cost?
DISH Remote Access is free to DISH Network subscribers with a network-connected, compatible DVR.
Which DVRs are compatible with DISH Remote Access?
Compatible DVRs include the SoloDVR™512 (SD/DVR), ViP® 612, ViP® 622, ViP® 722, ViP® 722k.
How do I use DISH Remote Access?
To use DISH Remote Access, Visit dishnetwork.com and login to your online account. Select DISH Remote Access from the left hand side of the page.
Can I use DISH Remote Access with my non-DVR receiver connected to an external hard drive?
No, DISH Remote Access does not support non-DVR receivers.
Can I use my mobile device to use DISH Remote Access?
DISH Remote Access currently supports only an iPhone-optimized web interface. To use DISH Remote Access, point the Safari browser on your iPhone to mobile.dishnetwork.com. You must first access DISH Remote Access at least once from your PC, prior to using your iPhone. A standalone iPhone app is not currently available.
Will other mobile devices be supported?
DISH Remote Access will support other phone platforms in the near future. Check the FAQ often for a list of compatible phones, PDAs, media players, and other mobile devices.
Can I use DISH Remote Access if I receive DISH Network through my phone company?
Customers of DISH Network's alliance partners can log onto My Account/CSA Web to use DISH Remote Access. You will need to register for a CSA Web Account when you first visit the site. Once you have created a login, you can access all the available features via www.dishnetwork.com on your PC or iPhone.
Program Guide
What shows are in NOW?
NOW is everything that you can watch now. This means everything on your DVR and currently playing on live TV.
How do I search the entire program guide?
Go to LATER and select EVERYTHING as your Filter. Your search query will search across the 9 days of the programming guide.
What are "Clips"?
If a show on DISH Remote Access has "Clips" available, you can click on the link to watch additional excerpts and short features related to that show on Sling.com. A new browser will launch to easily allow you to navigate between DISH Remote Access and Sling.com.
What are Filters and how do I use them?
Filters can be used in GRID, NOW, TODAY and LATER to refine your list of programming results. For example, this can be helpful to browse only MOVIES in TODAY, or COOKING in LATER. For more information on setting up Filters, see "How do I modify my Filters" below.
How do I modify my Filters?
To add or remove Filters, click the "Edit" button next to the Filters list in GRID, NOW, TODAY or LATER. You will find a variety of Filters for Genres, Sports, Networks and Categories. To add a Filter, checkmark the checkbox next to the Filter's name. To remove a Filter, click the item in your active Filter list. An "X" will appear next to the Filter. Click the "X" to remove.
DVR Manager
Why aren't all the shows I recorded listed under My DVR?
Make sure "HD Content Only" is not selected. Also, clear out any Search terms and select Refresh Content.
Why aren't my edits or deletions reflected in My DVR?
Make sure you select Refresh to refresh the view and give DISH Remote Access a minute to catch up.
How can I delete multiple shows?
DISH Remote Access has a simple tool to manage deletion of individual shows or an entire series of recordings in a few clicks. Go to MY DVR and click on the "Manage Disk Space…" button. Place a checkmark next to individual shows or an entire series to mark for deletion. When you are done, click DELETE SELECTED and the shows will be erased from your DVR.
Can I protect a recording?
This option is not available in DISH Remote Access.
Where are my OTA channels?
In some cases, you may not find all your over-the-air (OTA) channels listed in DISH Remote Access.
Can I specify recordings to use Tuner 1 or Tuner 2?
This option is not available in DISH Remote Access.
Can I access content on my external hard drive?
At this time, DISH Remote Access does not support external hard drives with ViP receivers.
Are my parental control locks activated through DISH Remote Access?
No, at this time this feature is not supported.
How do I access multiple receivers?
You can easily switch between multiple receivers in DISH Remote Access by accessing the pull down menu at the top of the page located to the left of the time.
Timers & Preferences
How do I set an autotune timer?
This feature is not supported at this time.
What are Preferences?
Preferences are used by DISH Remote Access to improve and personalize guide results according to your individual tastes. To set your preferences, go to Preferences and click on the Genres, Sports, Networks, Content, Language, Ratings.
What happens when I change the language preferences?
All programming in selected languages will be shown in your guide. If you wish to hide programming featuring a specific language, make sure that language is not selected.
Can I manually change the start and stop times for a timer event?
Go to the My DVR tab and select Timers. Select the event you wish to change and adjust the Start Early and End Late options. You can change the default start and stop times for all events by going to the Preferences tab, clicking on Recordings and adjusting the Start Early and End Late options.
Remote Viewing
How can I watch my shows on a computer?
Currently, in order to watch your shows on your computer you must own a Slingbox and it must be connected to your ViP HD DVR Receiver. For more information on Slingbox, go to www.slingmedia.com/go/slingbox.
How do I add a Slingbox for use with DISH Remote Access?
Go to Preferences->Receivers->Add a Slingbox. You will need your Finder ID and password to complete the process. Your Slingbox Finder ID can be found by running SlingPlayer application on your PC or Mac and selecting Help->About My Slingbox. The Finder ID is a 32 digit code.
Which Internet browsers support watching shows from my Slingbox?
At this time, web-based support for our SlingPlayer is limited to IE6/7 and Firefox 2/3 on the PC.
